| Q: |
Are there any set up fees or minimum
charges? |
back to
questions |
| |
There are no minimums. Use as
much or as little as you like, and we will charge you for a
rate of 6.9¢ per minute anywhere in the continental United
States. If you want to forward your toll free number
outside the United States, view the
International Ring-to Rates. Set up fees depend on the
type of Kall8 service you choose. All set-up and
monthly fees are non-refundable.
See the
rates
page for more details.
|
| Q: |
Are there any other charges I should know about? |
back to
questions |
| |
The only other charge you might
incur would be a $10 charge for a declined credit card.
In other words, if we try to charge your credit card for
your monthly invoice amount and the authorization center
declines the charge, there is a $10 fee. Of course
normal federal state and local taxes and regulatory fees
apply. If you choose to block or unblock calls from
pay phones, there is a service change fee of $10. Most
people don't use this service. If you cancel your
service in less than one year in order to transfer to
another carrier, there is a service charge of $50 per
number.
|
| Q: |
How am I billed? |
back to
questions |
| |
Kall8 provides
online
billing. During sign up, your credit card will be
charged the installation fee (from $2 to $5) depending on
the number you select) plus one month's service. After
the first billing cycle, your card will be charged a
prorated monthly fee for that part of your first month as an
active account. Thereafter it will be charged for
monthly usage, next month's fee and any applicable taxes and
government regulatory fees.
|
| Q: |
How and when will I see the details of my charges? |
back to
questions |
| |
Your call detail
is available at any time in real time for you to view on
your secure account management page. It
includes the phone numbers and names of your callers to each
of your toll-free numbers plus the number of minutes per
call. Monthly fees and applicable taxes and regulatory
fees are posted monthly, as are payments. For $2 per
bill, you may have paper bills mailed to you.
|
| Q: |
May I pay by cash or check? |
back to
questions |
| |
There is a $2000 deposit
required to set up a cash account. Please contact
customer service.
|
| Q: |
How long does it take to set up a
toll-free Number? |
back to
questions |
| |
You should normally be able to
use the service immediately after completing the online
application. If offline registration is required, it
will be set up within 48 business hours of receiving a copy
of the registration by fax or standard mail. If you
transfer an existing toll free number from another carrier,
it will take about 2 working days.
|
| Q: |
Can I change the number to which my toll-free number
rings? |
back to
questions |
| |
Sure. You can change the
ring-to number to any US or foreign number in real time
online by accessing your account on the secure client Web
site, or by calling customer service.
|
| Q: |
Is there any difference between 800,
888, 877, or 866 toll-free numbers? |
back to
questions |
| |
There is no difference between
800, 888, 877, or 866 toll-free numbers. The 800
numbers are older ones and tend to get more wrong calls than
the newer 888, 877, or 866 numbers. Older 800 numbers
also cost more per month.
|
| Q: |
Can I have my toll-free 800 number
ring to another toll-free 800 number? |
back to
questions |
| |
Yes. 6.9¢/minute rates
apply to any Kall8 number.
|
| Q: |
How do I select a Vanity number from
Kall8? |
back to
questions |
| |
Simply search the list of
reserved numbers on this site or enter the search engine for
numbers available in the National Database of unassigned
Toll-Free numbers. If you have any questions, please
call us.
|
| Q: |
Can I cancel Toll-Free service at
anytime? |
back to questions |
| |
Yes, with Kall8 there are no
complicated long-term contracts. You can end your Toll-Free
service at anytime. (If you cancel your service in less than
a year to move it to another carrier, there is a $50 fee.)
|
| Q: |
Can I get one Toll-Free number to ring
to my regular phone line and another Toll-Free number to
ring to my Fax line? |
back to
questions |
| |
Yes, many companies order two
toll-free numbers since in addition to talking to a company
on their toll-free line, customers prefer to fax their
orders to a toll-free fax number.
|
| Q: |
I already have a toll-free number. Can
I still use Kall8? |
back to
questions |
| |
Yes. It takes about two
days to move a toll-free number from any other carrier (such
as AT&T or WorldCom) to Kall8. In fact, most of our
customers have had toll-free service with one of the major
carriers and have moved their existing numbers to us in
order to obtain the enhanced services and better rates
offered. Just click
here to fill out the necessary form, which must be
faxed or mailed to us. We are also required to obtain the
cover page of the bill for your current toll free service.
This is a requirement imposed for your protection to be sure
that the person who is placing the order to move the account
is the person paying the bill and is authorized to make that
change.
|
| Q: |
I already have a toll-free number. Can
I get another toll-free number to link to the same line? |
back to
questions |
| |
Yes. You can have multiple
toll-free numbers and they can all ring to the same number
or to different numbers. Some customers have
established separate toll-free numbers for different product
lines, special advertising and public relation promotions,
fax lines, sales lines, customer service, etc. Most
customers have several toll-free numbers and use them with
Kall8's enhanced features.
|
| Q: |
Do I need to install a new telephone
line for a toll-free number? |
back to
questions |
| |
No. There is no need to install
a new or separate phone line for your number. The
toll-free number will ring through to any number you use,
including your existing business line, your home phone, cell
phone, etc.
|
| Q: |
What if I move or open a new office?
What happens to my toll-free number? |
back to
questions |
| |
No problem. No calls to
make - merely go to the secure web site and change your
toll-free number to ring to the new number that you
designate. In fact, you can move it to ring at home at
night, to your cell phone or your summer place on the
Riviera with the click of your mouse. Easier yet, you
can schedule your forwarding to go to different numbers at
designated times.
|
| Q: |
Do I have to notify my local telephone
company about the toll-free service. |
back to
questions |
| |
No. You have one point of
contact, us - we take care of everything.
|
| Q: |
Am I charged for wrong number calls? |
back to
questions |
| |
Yes. Choose an 866, 877,
or 888 number to reduce this occurrence. These
prefixes are newer than 800 numbers and likely have been
used by fewer owners, thereby reducing the possibility of
wrong number calls.
|
| Q: |
I receive a large number of wrong
number calls. What can be done? |
back to
questions |
| |
Wrong number calls are caused
either by people misdialing or calling a number that was
formerly used by another person or company. There are
three possible solutions for wrong number calls.
- Replace your 800 number with a toll-free number that
begins with one of the less popular area codes of 888,
877 or 866. Most 800 numbers have been around for
a very long time and have changed 'ownership' a number
of times. Therefore, the highest incidence of wrong
number calls is to 800 numbers.
- Block calls from all areas outside of your
designated calling region. If you only want calls
from a certain geographic area, you can have your number
active only in that area, thus reducing misdialing or
mistaken dialing from people outside the area. As
an example, we have a customer whose toll-free number is
one digit off from the Canadian IRS toll-free number.
He was constantly getting wrong number calls, for which
he had to pay. The solution was for us to simply block
his number from accepting calls from Canada.
- Get a vanity number that spells something unique to
you, such as your name or your business name. The
potential for people calling such a number by mistake is
lower. If you choose a very easily remembered number,
such as 1-800-800-1000, you may be too similar to other
popular numbers, thereby getting many wrong number
calls.
- Utilize our Automated Attendant or IVR (Interactive
Voice Response system) and play a greeting such as,
"Thank you for calling [Company]. If you wish to be
connected to [Company], please press one now. If you are
not calling [Company], please hang up now." This should
shorten the duration of your wrong number calls.
|
| Q: |
What is dedicated service? How do I
know if it's right for me? |
back to
questions |
| |
A significant portion of the
6.9¢ we charge for every minute on an inbound 800 call is an
expense we have to pay to your local phone company to
deliver the call to you. If you are a large volume
customer in the Seattle area, you can connect directly to
our switch with a private line that will allow you to bypass
the local carrier, thus making the call much less expensive
to complete and much of the savings can be passed on to you
in the form of a lower rate. If your toll-free bill is over
$1,000 a month, this solution could be right for you, so
call us for more details.
|
| Q: |
Will people be able to call my Kall8
number from pay phones? |
back to
questions |
| |
Yes, you will be able to receive
calls from pay phones, unless you choose not to. You
have the option of blocking your Kall8 number(s) from
receiving calls from pay phones. This will not only
cut down on the possible wrong numbers for which you would
have to pay, but it will also save you the extra cost of the
calls (see below). There is no monthly charge for this
feature, but there is a service charge of $10 to turn it on
(or back to off), as it must be done by the underlying
originating carrier.
The FCC requires that pay phone owners be reimbursed for
the cost of using their phones to make 800 toll free calls.
The tariff rate is $.50 per call. (This charge is per call
not per minute and is in addition to the normal per minute
rate.)
|
| Q: |
Can I have more than one toll-free
number on my account but only allow my employees to see the
call detail for their own number? |
back to
questions |
| |
Yes, you can. You can do this
through utilization of the "Manage Logins" feature, which
you will find under the Account Management section of the
Main Menu on the customer Web site. There are two types of
logins that you can set up:
- Master logins, with which you will be able to
utilize and change all the Kall8 features (based on
Kall8 number)
- Location-specific logins, with which you will only
be able to view Call Detail (Real Time Call Detail and
View Call Detail) for the locations specified for that
login (based on ring-to number). If you want to restrict
the viewing possibilities of your employees, go to this
section and enter an individual location-specific login
for each one.
|
| Q: |
Help! I still have questions. Who do I
contact? |
back to
questions |
| |
Call us
888 224-9894,
or email us.
|
